In case of No-Show (If the guest doesn’t appear at all without any information and communication):
Sortyfy Solutions is committed to providing convenient and quality service to our users. To help us in maintaining this level of service, we urge our users to cancel or edit their reservations if they will be unable to reach the restaurant at the decided time. Also, no points will be credited for the reservation if the user does not avail of the Sortyfy Solutions deal at the restaurant.
We’ll notify you immediately.
The unblock the reservation blocks.
We’ll coordinate payouts and refunds (If it is after & against the cancellation policy)
If you’re owed a payout, you’ll receive it 24 hours after the guest cancellation time.
Table Booking: You can cancel 3 Hrs. before the scheduled time of booking / arrival at the restaurant
Menu Booking: You can cancel 4 Hrs. before the scheduled time of booking / arrival at the restaurant
Menu Reduction: If you Reduce / Decrease / Cancel / Cut the Items / Dishes in the Menu, it can only be done 3 Hrs. before the scheduled time of booking / arrival at the restaurant.
Menu Amendment: If you want to Add / Increase / Augment the Items / Dishes in the Menu, it can only be done 3 Hrs. before the scheduled time of booking / arrival at the restaurant.
If a guest cancels after they’ve already arrived: –
✓ They must vacate the outlet immediately, and the terms of the cancellation policy will still apply. The payment as per the cancellation policy will made to the outlet. No refunds will be given to the guests.
✓ If the guest is cancelling the booking with the real and genuine reasons with the candid / justified/ documented / video / pictures evidence, then the SORTYFY will evaluate/investigate the case inconspicuously and the decision will depend on case-to-case basis and sole discretion of the SORTYFY’s Management decision. If the guest’s reason was found justified, then the Entire / Partial Money can be refunded to the guest in the Sortyfy Wallet.
(Within 04 Hrs of the scheduled time of booking / arrival at the restaurant)
If the booking is made within the cancellation time period:
Changing the cancellation policy is the sole discretion of SORTYFY only. It may vary from City, State, or Country wise as per the local conditions. The custom-made policy is not permissible. The outlet must agree with the policies to get registered in SORTYFY
Note: Changes to the cancellation policy are only applied to future reservations and don’t affect any pending or confirmed reservations.
Q. How can I cancel a reservation?
You can cancel your reservations as per the cancellation policy mentioned in your profile section through the app, website, or simply call the Help Line at 9509446022 (valid only for customers bookings in India).
Q. Will I get charged for cancelling a reservation?
Sortyfy Solutions has cancellation charges as per the cancellation policy.
Q. What if I don’t show up for my reservation?
If, however, there is a misunderstanding and you were at the restaurant, please write to us at admin@Sortyfy.com with a copy of the bill or any other proof of charge and we will address the same immediately, as well as credit the Reward Points you earned with this
reservation into your account.
Q. Are there any guidelines for sending the Bills and other required documents ?
Q. Are prepaid deals cancellable?
Yes, as per the cancellation policy.
Guests who cancel, will receive an automatic refund in the Sortyfy Wallet, if the cancellation policy permits it.
In case of certain special or justified scenarios, even if it doesn’t qualify for a refund, under our Re-booking and Refund Policy, if there’s an extenuating circumstance (This depends on case-to-case basis and sole discretion of the SORTYFY’s Management decision), the refund
can be made in the Sortyfy Wallet.
Refunds can be considered in the following unforeseeable scenarios also:
The Refunded amount (In case if supposed to be refunded) will be reflected in the Sortyfy Wallet. It will be processed within 15 working days.
Sortyfy Wallet : The amount that exist in the your Sotryfy wallet is your amount which can be used or redeemed anytime for any future bookings. There is no expiry date for Sortyfy Wallet amount. This amount can be used while paying or booking through Sortyfy Portal only.
If your guest makes any changes, a notification automatically pops up on your dashboard, accordingly you plan the services for the guests.
If the guest cancels the booking, a notification automatically pops up on your dashboard, accordingly you can plan to host other guests.
If it happens – plans change! If a guest needs to cancel their reservation, we’re here to help you with a quick rebound.
We’ll notify you immediately.
The unblock the reservation blocks.
We’ll coordinate payouts and refunds (If it is after & against the cancellation policy)
If you’re owed a payout, you’ll receive it 24 hours after the guest cancellation time.
If a guest cancels after they’ve already arrived: –
✓ They must vacate the outlet immediately, and the terms of the cancellation policy will still apply. The payment as per the cancellation policy will made to the outlet. No refunds will be given to the guests.
✓ If the guest is cancelling the booking with the real and genuine reasons with the candid evidence, then the SORTYFY will evaluate the case inconspicuously and the decision will depend on case-to-case basis and sole discretion of the SORTYFY’s Management decision. If the guest’s reason was found justified, then the entire money can be refunded to the guest without any deductions.
Changing the cancellation policy is the sole discretion of SORTYFY only. It may vary from City, State, or Country wise as per the local conditions. The custom-made policy is not permissible. The outlet must agree with the policies to get registered in SORTYFY
Note: Changes to the cancellation policy are only applied to future reservations and don’t affect any pending or confirmed reservations.
Guests who cancel, will receive an automatic refund in the Sortyfy Wallet, if the cancellation policy permits it.
In case of certain special or justified scenarios, even if it doesn’t qualify for a refund, under our Re-booking and Refund Policy, if there’s an extenuating circumstance (This depends on case-to-case basis and sole discretion of the SORTYFY’s Management decision), the refund can be made in the Sortyfy Wallet.
Refunds can be considered in the following unforeseeable scenarios also:
The Refunded amount (In case if supposed to be refunded) will be reflected in the Sortyfy Wallet. It will be processed within 15 working days.
Sortyfy Wallet : The amount that exist in the your Sotryfy wallet is your amount which can be used or redeemed anytime for any future bookings. There is no expiry date for Sortyfy Wallet amount. This amount can be used while paying or booking through Sortyfy Portal only.
If guest cancels before the cancellation window, they’ll be automatically refunded according to the cancellation policy.
In case, If the guest is owed a refund, that amount is deducted from future payouts until the full amount is collected. To find your updated payout amount, go to your Finance / Transaction history.
If you are hosting the guest, you need to put the OTP (Given by the guest) on your vendor panel to confirm the rendered services, accordingly the payment will be released to you on the same day before the closing of the day.
If this is the future hosting, the payment will be released the same way as mentioned above (After the reservation is materialized and confirming the OTP in the system).
If the guest was not up to your hosting standards, if you faced the issues like, Payment Problems, misbehaving, abusive, very loud, fighting, blackmailing or illegal activities etc. then there are couple of options as below: –
Because cancellations or changes from outlet in the guest bookings disrupt guests’ plans and impact confidence in the SORTYFY community, try to host all reservations and deliver as per the booking requirements.
If you can’t and you want to cancel or change but know that if you do cancel, then penalties are involved things like a cancellation fee or a blocked calendar or blocked account temporary or permanently.
Airbnb guests look forward to their trips, but we understand there are times when you may need to cancel. When you do, we recommend you also send your guest a message as soon as possible.
To Cancel a reservation:
You may not be able to cancel active reservations or already confirmed bookings or those for which arrival is scheduled to occur within 4 hours. In those cases, you’ll need to contact us directly (Only in case of emergency).
Cancelling a guest’s reservation can have serious implications. so we may apply penalties if the cancellation does not meet certain extenuating circumstances.
Although cancellations/ejections by Hosts are rare, and some cancellations are beyond a Host’s control, cancellations by Hosts can disrupt guest plans and undermine confidence in SORTYFY. For those reasons, if the Host cancels/reject the confirmed booking, or if the Host is found to be responsible for a cancellation/rejection, SORTYFY may impose fees and other consequences.
The fees and other consequences set out in this Policy are intended to reflect the costs and other impacts of these cancellations on guests.
We will waive the fees and, in some cases, the other consequences, if the Host cancels because of Extenuating Circumstances or certain valid reasons beyond the Host’s control.
Cancellation fees are typically withheld from the next payout(s) to the Host as provided in the Payments Terms of Service. In addition to the fees and consequences set out in this Policy, Hosts who cancel, or are found responsible for a cancellation, will not receive a payout for the canceled reservation, or, if the payout has already been made, then the amount of the payout will be withheld from the next payout(s).
A Host may be responsible for a cancellation when it occurs because of conditions in the Listing that are grossly and materially different from how the Listing was described at the time of booking. In these cases, the Host will be subject to the fees and other consequences laid out in this Policy, regardless of who initiates the cancellation. Examples may include: Gross Listing inaccuracies that materially disrupt a guest experience, like advertising a live band when no live band is available for the guests.
If a Host cannot honor a reservation—regardless of the reason—it’s their responsibility to cancel in a timely manner to allow their guest time to adjust their plans. A Host may not encourage the guest to cancel the reservation.
Providing false statements or materials in connection with this Policy violates our Terms of Service and may result in account termination and other consequences.
This Policy applies to cancellations that occur on or after the effective date. Any right that guests or Hosts may have to initiate legal action remains unaffected. Any changes to this Policy will be made in accordance with our Terms of Service.
Disclosing safety information to guests
Make sure your listings are updated to accurately reflect the safety features included so that our guests know what to expect.
Safety is one of our top priorities. To help prevent surprises and ensure transparency, we ask that Hosts welcome guests responsibly by completing all safety and accessibility sections.
When you first become a Host, you’ll need to make sure you have a payout method set up for your account. It might take a little while for it to get fully set up, so we recommend doing it as soon as possible.
It’s based on the country and method you selected when you first added your payout method. Be aware that you can’t change a payout method’s currency once you’ve added it.
You may want to set up more than one payout method. You can designate one as your default, or you can even split payouts between 2 payout methods.
You’ll find your current default payout method noted next to the payout method type.
Tap Profile > Payments and payouts > Payout methods
To get paid, you can’t remove your default payout method.
Tap Profile > Payments and payouts > Payout methods
Next to the (non-default) method you’d like to remove, tap Edit > Remove
Tap Profile
Under Settings, tap Payments and payouts
Under Hosting, tap Payout methods
Tap Add payout method
Choose your billing country/region
Select your payout method and tap Continue
Add the requested info, then tap Next
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