Sortyfy offers a comprehensive platform designed to transform and streamline the dining experience for both restaurants and diners. For restaurant partners, Sortyfy provides confirmed reservations that reduce no-shows, real-time insights to help make data-driven decisions, and an easy-to-use dashboard to manage promotions and special offers. Restaurants also benefit from free promotions, flexible commission structures, and visibility boosts to attract more customers. For diners, Sortyfy makes booking tables effortless and provides access to exciting deals and events, enhancing their dining experience. With Sortyfy, both restaurants and diners find a trusted partner that brings convenience, reliability, and enhanced value to every meal.

If you are hosting the guest, you need to put the OTP (Given by the guest) on your vendor panel to confirm the rendered services, If this is the future hosting, The Payment will be released as soon as possible after confirming all the relevant billing details.

If the guest was not up to your hosting standards, if you faced the issues like, Payment Problems, misbehaving, abusive, very loud, fighting, blackmailing or illegal activities etc. then there are couple of options as below: –

• You can block the guest. You can go to the setting on your dashboard and click on block guest. Insert all the required details and block that particular guests.
• Also, you can raise your concern to our feedback portal and SORTYFY will take the appropriate steps to avoid this in future.

If you make changes

Because cancellations or changes from outlet in the guest bookings disrupt guests’ plans and impact confidence in the SORTYFY community, try to host all reservations and deliver as per the booking requirements.

If you can’t and you want to cancel or change but know that if you do cancel, then penalties are involved things like a cancellation fee or a blocked calendar or blocked account temporary or permanently.

How a host cancels or rejects the booking

Airbnb guests look forward to their trips, but we understand there are times when you may need to cancel. When you do, we recommend you also send your guest a message as soon as possible.

To Cancel a reservation:

1. Go to dashboard and check the pending bookings.
2. Check All reservations and select the reservation you want to cancel/reject.
3. Tap Cancel/reject booking.
4. Select your answers to the questions that follow and tap Next.
5. Review and tap Cancel reservation.

You may not be able to cancel active reservations or already confirmed bookings or those for which arrival is scheduled to occur within 4 hours. In those cases, you’ll need to contact us directly (Only in case of emergency).

Cancellation penalties

Cancelling a guest’s reservation can have serious implications. so we may apply penalties if the cancellation does not meet certain extenuating circumstances.

Host Cancellation Policy

Although cancellations/ejections by Hosts are rare, and some cancellations are beyond a Host’s control, cancellations by Hosts can disrupt guest plans and undermine confidence in SORTYFY. For those reasons, if the Host cancels/reject the confirmed booking, or if the Host is found to be responsible for a cancellation/rejection, SORTYFY may impose fees and other consequences.

The fees and other consequences set out in this Policy are intended to reflect the costs and other impacts of these cancellations on guests.

We will waive the fees and, in some cases, the other consequences, if the Host cancels because of Extenuating Circumstances or certain valid reasons beyond the Host’s control.

Cancellation fees

• If a Host cancels a confirmed reservation, or if the Host is found to be responsible for a cancellation under this Policy, we will impose fees subject to a minimum cancellation fee of Rs.500 or The commission is based on the reservation amount, whichever is higher, when the reservation is canceled.
• If the reservation is denied 4 hours or less before guest arrival time, or after Arrival, the fee is 50% of the reservation amount.

Cancellation fees are typically withheld from the next payout(s) to the Host as provided in the Payments Terms of Service. In addition to the fees and consequences set out in this Policy, Hosts who cancel, or are found responsible for a cancellation, will not receive a payout for the canceled reservation, or, if the payout has already been made, then the amount of the payout will be withheld from the next payout(s).

When a Host is found responsible for a cancellation

A Host may be responsible for a cancellation when it occurs because of conditions in the Listing that are grossly and materially different from how the Listing was described at the time of booking. In these cases, the Host will be subject to the fees and other consequences laid out in this Policy, regardless of who initiates the cancellation. Examples may include: Gross Listing inaccuracies that materially disrupt a guest experience, like advertising a live band when no live band is available for the guests.

Other things to consider

If a Host cannot honor a reservation—regardless of the reason—it’s their responsibility to cancel in a timely manner to allow their guest time to adjust their plans. A Host may not encourage the guest to cancel the reservation.

Providing false statements or materials in connection with this Policy violates our Terms of Service and may result in account termination and other consequences.

This Policy applies to cancellations that occur on or after the effective date. Any right that guests or Hosts may have to initiate legal action remains unaffected. Any changes to this Policy will be made in accordance with our Terms of Service.

Preparing your listing with safety essential

Disclosing safety information to guests

Make sure your listings are updated to accurately reflect the safety features included so that our guests know what to expect.

Safety information on listings

Safety is one of our top priorities. To help prevent surprises and ensure transparency, we ask that Hosts welcome guests responsibly by completing all safety and accessibility sections.

Payout set-up

When you first become a Host, you’ll need to make sure you have a payout method set up for your account. It might take a little while for it to get fully set up, so we recommend doing it as soon as possible.

It’s based on the country and method you selected when you first added your payout method. Be aware that you can’t change a payout method’s currency once you’ve added it.

Setting your default payout method

You may want to set up more than one payout method. You can designate one as your default, or you can even split payouts between 2 payout methods.

Setting your default payout method

You’ll find your current default payout method noted next to the payout method type.

Tap Profile  > Payments and payouts > Payout methods

Removing a payout method

To get paid, you can’t remove your default payout method.

Tap Profile  > Payments and payouts > Payout methods

Next to the (non-default) method you’d like to remove, tap Edit > Remove

How to add the payout method

Tap Profile

Under Settings, tap Payments and payouts

Under Hosting, tap Payout methods

Tap Add payout method

Choose your billing country/region

Select your payout method and tap Continue

Add the requested info, then tap Next